Cancellation and Refund Policy

Version: 2026-09-17 · Effective: 17 September 2026

This policy applies to business purchases of BrakerBase subscriptions, usage credits, postage and optional hardware from LBM Developments Ltd.

1. Free trial

The seven-day trial requires no card and creates no automatic charge. It ends automatically and may become read-only unless upgraded.

2. Cancelling a subscription

An administrator may cancel through Billing → Manage Billing / Cancel / Change Plan. Cancellation normally takes effect at the end of the current paid month. Access continues until then and no further renewal is charged. If the portal is unavailable, email sy@lbmdevelopments.com from the account email before renewal; the request time will be honoured.

3. Subscription refunds

Monthly charges are not normally refundable or prorated after a period starts because access and capacity are available immediately. We refund duplicate or incorrect charges, charges after timely cancellation and amounts legally required. If a material failure caused directly by us remains unresolved after a reasonable fix opportunity, we may provide a fair credit or refund for the affected period.

4. Vehicle-check and Smart Part credits

Credits have no cash value and are not refundable after successful consumption. A request that fails before a usable result should not consume a credit; contact support if restoration does not occur. Unused prepaid credits remain with an active account, are not transferable, and are forfeited on account deletion or 60 days after termination unless a refund is legally required or we permanently withdraw the purchased service before use.

5. Postage

Postage is subject to the carrier’s rules. Once a label or collection is booked, refund is available only where the carrier permits it. We pass on an approved carrier refund after any clearly disclosed non-refundable carrier charge.

6. Starter Kit and label holder

Inspect hardware promptly. Report missing, damaged, incorrect or defective goods within seven days where reasonably possible. We will repair, replace or refund verified defective or incorrect goods as appropriate.

A non-fault return requires approval requested within 14 days of delivery. Goods must be unused, complete and resaleable. The customer pays return carriage and remains responsible until delivery. Original delivery and reasonable reduction for damage or missing items may be deducted. Bespoke, opened consumable or used label supplies are non-returnable unless defective.

7. Timing

Approved refunds go to the original payment method, normally within 10 business days after approval or inspection. Payment providers may take longer to display them.

8. Data

Cancelling billing does not immediately delete the account. Export data before access ends. Account deletion is separate and data follows the Terms, Privacy Notice and DPA.

9. Contact

Email sy@lbmdevelopments.com with the business name, invoice or payment reference and explanation. This policy does not limit rights that cannot lawfully be excluded.